“Higher Cost for European Consumers & SMEs through Airline Consolidation”
In today’s connected world, travelling enables in-person relationships and broadens our horizons. Over the last few years, the travel industry has undergone a major transformation through mergers and joint venture partnerships. But, while airline consolidation may improve customer experience thanks to streamlined service, fare compatibility, and frequent flyer programmes, it can also limit customer choice. By redirecting traffic towards their own websites and limiting the amount of information available online, airlines can prevent independent platforms from offering the possibility of neutral comparison shopping to consumers.
We have invited institutional and industry stakeholders in order to create an informative and sustainable discussion that will open further dialogue regarding this topic.